Scheduled maintenance with expected downtime (Resolved)
  • Priority - High
  • Affecting Server -
  • We've scheduled a maintenance window on Saturday, October 16th while we perform some system maintenance. We expect there to be a period of downtime, but we do not expect it to last the whole window. We will be doing our best to minimize the downtime as much as possible.

    Update: The maintenance is now complete. Please get in touch if you notice any new issues with your site.

  • Date - 16/10/2021 10:00 - 16/10/2021 16:00
  • Last Updated - 16/10/2021 14:28
Server outages on 15 Nov & 16 Nov (Resolved)
  • Priority - High
  • Affecting Server -
  • The server was hit with a brute force attack starting on November 15th, 18:07 PM GMT. This involved multiple different IP addresses hitting the server with repetitive requests, which brought the server CPU usage to 100%. That resulted in pages timing out or not being able to load, as the server struggled to cope with all the requests. This first incident lasted until approximately 20:27 PM GMT. Then there were additional hits on the 16th at 1:53 AM until 8:20 AM, and 9:56 AM until 13:40 AM.

    What does this mean?

    Spammers are basically trying to force their way in by guessing passwords over and over again. We're doing our best to thwart them, but the fact that it's multiple IP addresses makes it challenging. (If it were just one, we could ban it.)

    Unfortunately this isn't uncommon. It's exactly like getting a ton of annoying spam comments on your blog post, but this with spam log in attempts (and a lot of them). We are doing everything we can to stay on top of it though. If the server gets hit again then we may temporarily take down the pages they are attempting to access, in an effort to both protect your site, but also to help minimize the load on the server and keep as much of your site up as possible.

    What should you do?

    Our #1 recommendation is that you ensure your password is nice and strong - at least 12+ characters long, including upper and lowercase letters, numbers, and symbols. If you have a strong password then you most likely have nothing to worry about. We'll just do our best to keep them out, and then wait until they get bored, which they eventually will.

    Other than that, let us take care of it!

    We apologize greatly for the inconvenience.

  • Date - 15/11/2019 18:07 - 16/11/2019 13:34
  • Last Updated - 18/11/2019 12:51
Potential service disruption (Resolved)
  • Priority - Medium
  • Affecting Server -
  • Our service provider will be performing maintenance on our core routing device. This process will take roughly 15-30 minutes to complete. They will be re-routing traffic through redundant devices, which should hopefully avoid any downtime, but there's still a possibility of temporary network unavailability. In short: there may be a small period of downtime.

    This maintenance will be taking place:

    Start Time: 16:30 October 9, 2019 US Eastern time
    End Time: 18:00 October 9, 2019 US Eastern time

    Thanks for your patience!

  • Date - 09/10/2019 20:30 - 09/10/2019 22:00
  • Last Updated - 12/10/2019 08:27
Server Migration (Downtime) (Resolved)
  • Priority - High
  • Affecting Server -
  • We'll be migrating everyone to a new server. The actual downtime is only expected to be 1-2 hours, but we'll be implementing, planning, and monitoring the migration all weekend.

  • Date - 21/02/2015 13:00 - 12/08/2018 10:10
  • Last Updated - 07/02/2015 23:01