Since starting this hosting service in 2014 I have never taken a "full" vacation. I have gone on holidays, but I've always brought my laptop, prepared to answer any support tickets while I was away. For the first time ever, I'm scheduling a time where I won't be taking my laptop and will not be answering any support tickets while I'm away. I ... Read More »
We had a 40 minute outage early this morning at 4am UTC. This was due to a minor issue with our provider. In their words: "The network department had to reboot a switch because of a failed update, and the switch did not come back up. They rebooted it a second time and the service was restored." We apologize for any inconvenience! If you ... Read More »
Update: This has been resolved.There's currently a minor problem with staying logged into WordPress sites. If you check "remember me" when you login then come back later (like after closing the browser window), you will still be logged into the admin area but not on the front-facing part of your site. There are two ways around this: Don't check ... Read More »
I'll be travelling to and attending BookExpo America during these dates so support will be limited or delayed. I will still respond to support tickets while I'm away, but it may take longer for you to hear back.
I will be fully prepared to handle any emergencies if they arise, though of course that's not expected. :)
I'll be out of town (in Paris!) from September 7th until the 11th, so support will be limited during this time. I will have internet access and will make every effort to respond to every ticket I can, but if any require greater server access then they may have to wait until I return.In the event of an emergency, I do have steps in place to ensure ... Read More »
I'm attending the BookExpo America conference and will be out of town from May 25th until June 3rd. I will have internet access in the event of an emergency, and my husband will be home and available to look into any emergency problems. If anything urgent happens, we will be there to take care of you! :)Just be mindful that any non-urgent support ... Read More »
I will be out of town from February 10th through the 20th. I will have internet access in the event of an emergency, and my husband will still be home. So if anything urgent happens, we will be able to take care of you.
But all non-urgent support tickets may have to wait until I get back, unless they can easily be answered on my phone.
We want to apologize for any inconvenience, but support will be unavailable from October 2nd until October 13th, as we will be out of town and have very limited internet/computer access. We may abe able to respond to a few support tickets during this time, as long as they are simple enough to answer on a mobile device. But anything more complex ... Read More »
Support will be unavailable from Tuesday July 15th until Tuesday July 22nd. Sorry for the inconvenience!
Support will be unavailable from Tuesday, May 27th until Monday, June 2nd. Sorry for the inconvenience! If there is an emergency, we will try to take care of it ASAP. All other support tickets will be dealt with as soon as possible after June 2nd. Thank you for your patience.