40 minute downtime at 5am GMT +1

We had a 40 minute outage early this morning at 4am UTC. This was due to a minor issue with our provider. In their words: "The network department had to reboot a switch because of a failed update, and the switch did not come back up. They rebooted it a second time and the service was restored." We apologize for any inconvenience! If you ... Les mer »

16th Jul 2016
[RESOLVED] Known issue with staying logged in to WordPress

Update: This has been resolved.There's currently a minor problem with staying logged into WordPress sites. If you check "remember me" when you login then come back later (like after closing the browser window), you will still be logged into the admin area but not on the front-facing part of your site. There are two ways around this: Don't check ... Les mer »

20th May 2016
Support will be limited from May 10th through the 7th

I'll be travelling to and attending BookExpo America during these dates so support will be limited or delayed. I will still respond to support tickets while I'm away, but it may take longer for you to hear back.

I will be fully prepared to handle any emergencies if they arise, though of course that's not expected. :)

4th May 2016
Support will be limited from September 7th through the 11th

I'll be out of town (in Paris!) from September 7th until the 11th, so support will be limited during this time. I will have internet access and will make every effort to respond to every ticket I can, but if any require greater server access then they may have to wait until I return.In the event of an emergency, I do have steps in place to ensure ... Les mer »

5th Sep 2015
Notice: Support will be limited from May 25th to June 3rd

I'm attending the BookExpo America conference and will be out of town from May 25th until June 3rd. I will have internet access in the event of an emergency, and my husband will be home and available to look into any emergency problems. If anything urgent happens, we will be there to take care of you! :)Just be mindful that any non-urgent support ... Les mer »

16th May 2015
Notice: Support will be limited from Feb 10th - 20th

I will be out of town from February 10th through the 20th. I will have internet access in the event of an emergency, and my husband will still be home. So if anything urgent happens, we will be able to take care of you.

But all non-urgent support tickets may have to wait until I get back, unless they can easily be answered on my phone.

6th Feb 2015
Notice: Support Will Be Unavailable Oct 2nd-13th

We want to apologize for any inconvenience, but support will be unavailable from October 2nd until October 13th, as we will be out of town and have very limited internet/computer access. We may abe able to respond to a few support tickets during this time, as long as they are simple enough to answer on a mobile device. But anything more complex ... Les mer »

30th Sep 2014
Notice: Support Unavailable

Support will be unavailable from Tuesday July 15th until Tuesday July 22nd. Sorry for the inconvenience!

13th Jul 2014
Notice: Support will be unavailable

Support will be unavailable from Tuesday, May 27th until Monday, June 2nd. Sorry for the inconvenience! If there is an emergency, we will try to take care of it ASAP. All other support tickets will be dealt with as soon as possible after June 2nd. Thank you for your patience.

26th May 2014
Notice: Support will be unavailable

Support will be unavailable for most of Sunday, March 16th and Monday, March 17th. The two owners of Book Host are getting married on the 17th and spending time with in-laws on the 16th! Sorry for any inconvenience. If you need to fill out a support ticket we'll try to reply as soon as we can, but there may be a delay. We'll be back to normal ... Les mer »

15th Mar 2014